How can we help?
Answers to the questions we hear most, plus a direct route to the Flinko support team.
Frequently asked questions
Ordering, payments, delivery, cancellations and partnering with Flinko.
How do I place an order?
Set your delivery location in the app, browse or search for what you need, add items to the cart, then choose a payment method and confirm. Your order goes to the store straight away.
What is the minimum order value?
The minimum order value is ₹50.
What payment methods are available?
Flinko supports Cashfree-powered online payments, Cash on Delivery where available, and Flinko Wallet.
Can I pay by Cash on Delivery?
Yes. Cash on Delivery is available alongside Cashfree online payments and the Flinko Wallet.
Can I cancel my order?
Orders can be cancelled up to the delivery stage. Once an order has reached the out-for-delivery/delivery stage, cancellation may no longer be available.
What happens if there is an issue with my order?
Customers can check the order at delivery where applicable. If there is a valid issue, report it to the delivery partner or Flinko support and we will review it and provide an appropriate resolution, which may include a refund where applicable.
How much does delivery cost?
Delivery charges may vary depending on the delivery distance and the conditions of the order. The charge that applies to your order is shown at checkout before you pay.
How long does delivery take?
Most orders arrive within a short delivery window, but the exact time is an estimate rather than a guarantee — it depends on distance, item availability, traffic, weather and other operational conditions.
Where does Flinko currently operate?
Flinko currently serves Badakli Chowk, Nagina, NUH, Haryana 122108 and nearby areas within approximately 5 km, subject to delivery availability.
How do I become a seller?
Send an enquiry from the Partner With Us page with your business details. Submit the required information and documents, and your seller account can be activated once verification and approval are complete. Commercial terms and commission vary by agreement.
How do I become a delivery partner?
Apply from the Delivery Partner page. You will need your Aadhaar, Driving Licence, Vehicle Registration Certificate (RC) and bank details for verification. Onboarding can be completed promptly once your documents are successfully verified.
How do I delete my Flinko account?
Account deletion is available from the Profile/Account section inside the Flinko app. You can also use the account deletion request page on this website.
Contact support
Still stuck? Reach the team directly.
Write to flinko.co.in@gmail.com and the team will reply.
Phone
Call +91 93506 66958 — we are available 10:00 AM – 11:00 PM daily.
In the app
Open the order under the Orders tab and use the support option attached to it.
Looking to work with us? See Partner With Us or Delivery Partner.
